Team 2B Terms & Conditions
Updates to Terms
Team 2B reserves the right to update or modify these Terms and Conditions at any time without prior notice. Clients are encouraged to review the latest version on our website before placing an order.
Order Requirements
Order processing will begin only after all required documents, including approved artwork, confirmed invoices, and a completed order form, have been received, and payment terms have been fulfilled.
Custom Artwork
Team 2B offers in-house custom design services. Turnaround time varies based on design complexity. Standard designs are typically completed within 1–2 business days, while more detailed artwork may take up to 3–4 business days.
Invoices
Once you approve our quotation or estimate, it will be converted into a formal invoice. This invoice will outline all the details of your order for final confirmation.
Mockups & Design Approval
After payment for artwork or setup is received, a mockup will be provided based on your design specifications. Production will not begin until mockups are approved by the customer in writing or via email.
Minimum Order Quantities
The minimum order for custom apparel under package pricing is 10 units of the same item, featuring the same design and/or print location. Please confirm with our sales team if color or style combinations are possible before placing your order.
Order Turnaround Time
Typical turnaround time for custom apparel is 3–4 weeks from the date of design approval and payment. This estimate does not include holidays, or custom artwork duration. While we strive to meet deadlines, production timelines are estimates only and not guaranteed. Big Hope will not be liable for delays beyond our control.
Rush Orders
Rush production may be available for an additional fee, depending on our production schedule. Please confirm availability with a sales representative prior to placing your order.
All rush orders must be paid in full at the time of invoice and design approval. Once placed, rush orders cannot be canceled.
Change Requests
Once an order is approved, changes are generally not accepted (e.g., design alterations, size or quantity adjustments, or color changes).
If management approves a change request, additional charges may apply, and your delivery date may be adjusted accordingly.
Cancellations
Cancellation of an approved order may incur fees for work already completed or materials purchased. Rush orders cannot be canceled.
All cancellations must be submitted in writing and are subject to management approval. There is no guarantee that an order can be successfully canceled once in production.
Defective or Incorrect Items
All sales are final and non-refundable. However, defective or misprinted items caused by Big Hope may be replaced at no additional cost.
This policy does not cover defects in customer-supplied garments or errors resulting from incorrect information provided by the client.
All returns or exchanges must be pre-approved by management.
Packaging
Unless otherwise specified, all orders are bulk packaged. Special packaging requests may incur additional charges.
Shipping
Orders are shipped via FedEx, UPS, or DHL standard ground or express services, depending on your location. All shipping and handling costs are the customer’s responsibility.
If you request a split shipment, additional shipping charges will apply.
Delivery times exclude weekends and public holidays